Our Return Policy

At The Natural Experience, customer satisfaction is our top priority. If you're not satisfied with the scent of your purchase, we offer a full refund or exchange. Please contact us within 30 days of receiving your item to arrange for a return or exchange.

30-Day Return Policy

You have 30 days from the date of delivery to return an item to us.

Initiating a Return

To start a return, please contact us at info@thenaturalexperience.com.au. We will provide you with a return shipping label and instructions on where to send your package. 

Damages and Issues

Upon receiving your order, please inspect it carefully. If you find the item is defective, damaged, or incorrect, please contact us immediately so we can resolve the issue promptly.

Exchanges

For the fastest service, return the item you have and place a separate order for the new item you wish to receive.

Refunds

 Refunds will be processed within 14 business days to your original payment method. Please note that the time for your bank or credit card company to process the refund may vary.

If more than 14 business days have passed and you haven't received your refund, please contact us at info@thenaturalexperience.com.au.