Shipping Policy

Shipping Policy

1. Shipping Rates and Delivery Times:

  • We offer flat-rate shipping within Australia for all orders.
  • Orders are typically processed and shipped within 1-3 business days.
  • Delivery times vary depending on your location and selected shipping method. You can expect delivery within 3-7 business days after shipment.

2. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

3. Shipping Destinations:

  • We currently ship to addresses within Australia. Unfortunately, we do not ship to international destinations at this time.

4. Shipping Carriers:

  • We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders.

5. Shipping Restrictions:

  • Certain products may have shipping restrictions due to their size, weight, or regulatory requirements. Any such restrictions will be clearly stated on the product page.

6. Shipping Fees:

  • Flat rate shipping rate A$6.95

7. Free Shipping:

  • We offer free shipping on orders over a certain threshold. The minimum order value for free shipping may vary and will be clearly stated on our website.

8. Shipping Insurance:

  • All orders are shipped with shipping insurance to protect against loss, theft, or damage during transit.

9. Address Accuracy:

  • It is the customer's responsibility to provide accurate shipping information. Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

10. Order Changes and Cancellations:

  • Once an order has been placed, changes or cancellations may not be possible. If you need to make any modifications to your order, please contact us as soon as possible, and we will do our best to accommodate your request.

11. Lost or Damaged Shipments:

  • In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a replacement in a timely manner.

12. Contact Us:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team at info@thenaturalexperience.com.au. We're here to help!

Note: This shipping policy is subject to change without prior notice. Please refer to our website for the most up-to-date information regarding shipping terms and conditions.